FAQ
How can I pay ?
We accept all major Credit Cards: Visa, Mastercard, Discover, American Express
Is Checkout on this site safe and secure?
We guarantee 100% safe and secure checkout as we use the latest encryption technology .
Shipping
When will my order be processed ?
Upon confirmation of payment your item will be processed for shipment within 2 business days. Average Europe shipping time is 5-10 business days. . Please note that shipping upgrades are available — cost and shipping time will be quoted at checkout based on your location.
Will I receive a confirmation email when I place my order ?
Yes, all customers will receive an order confirmation email after placing their orders. Please check your spam folder before contacting us. In case you didn't get your email confirmation feel free to reach out to us using our Contact Us from.
Returns
What is your return policy ?
We offer a 15 day return policy on all products.
Please contact : support@mypack-master.com if you are having a problem with your item and we will be happy to help you.
What is your refund policy ?
We offer a 15 day money back guarantee on all orders. Please refer to our Refund Policy for more information
What is your replacement policy ?
In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team : support@mypack-master.com to ask for a product replacement.